FAQ

What is The Thrift Store?

The Thrift Store is an online and local shopping destination offering women’s clothing, shoes, furniture, earrings, rings, and fashion accessories at affordable prices.

Where is The Thrift Store located?

Address: 336 Forsyth St, Monticello, GA 31064, United States

How can I contact customer support?

Phone: +1 706-476-3579
Email: info@thethriftstore.us

What are your business hours?

Sunday – Monday: Closed
Tuesday – Friday: 10:00 AM – 5:30 PM
Saturday: 10:00 AM – 5:00 PM

Time Zone: Eastern Time (ET)

What is the order cut-off time?

Orders placed before 3:00 PM Eastern Time (ET) are processed on the same business day.

How long does order processing take?

Processing time is typically 1–2 business days (Tuesday to Saturday).

How long does shipping take?

Estimated shipping time is 2–5 business days (Monday to Friday) after processing.

Do you offer free shipping?

Yes, we offer free shipping within the USA.

Where do you ship?

Currently, we ship within the United States only.

Will I receive tracking information?

Yes, tracking information will be sent to your email once your order has shipped.

What is your return policy?

We accept returns within 30 days of delivery.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Do you charge a restocking fee?

No, we do not charge any restocking fees.

How long does it take to receive a refund?

Refunds are processed within 10 business days after the returned item is received and inspected.

What items are eligible for returns?

Items must be:

Unused and unworn
In original condition
Returned with original packaging and tags

Can I return sale or clearance items?

Sale or clearance items may not be eligible for return unless defective or damaged.

What payment methods do you accept?

We accept:

American Express
Diners Club
Discover
JCB
Maestro
Mastercard
Visa

Is my payment information secure?

Yes, all payments are processed through secure and encrypted payment gateways to protect your information.

What products do you sell?

We offer:

Women’s Clothing
Shoes & Boots
Furniture
Earrings
Rings
Fashion Accessories

Are your products true to size?

Sizing may vary by product. Please refer to the product size chart before placing your order.

Are product colors accurate?

We try to display product colors as accurately as possible. However, colors may slightly vary depending on your screen settings and device display.

Can I cancel or change my order?

If your order has not been processed yet, please contact us as soon as possible for assistance.

What should I do if I receive a damaged or incorrect item?

Please contact our support team immediately with your order number and photos of the item so we can assist you quickly.

How can I check my order status?

You can track your order using the shipping confirmation email and tracking number provided after dispatch.

Contact Us

If you have additional questions, please contact us:

Store Name: The Thrift Store
Address: 336 Forsyth St, Monticello, GA 31064, United States.